JSR Metro

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Return and Refund Policy

At JSR Metro, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, we offer a straightforward return and refund policy to make the process as easy as possible.

Returns

1. Eligibility for Returns:

  • You may return most items purchased from JSR Metro within 1-7 days of the delivery date.
  • Items must be returned in their original condition, including all packaging, accessories, and documentation.

2. Non-Returnable Items:

  • Certain products, such as software, digital downloads, and personalized items, are not eligible for returns.
  • Items marked as “Final Sale” cannot be returned.

3. How to Initiate a Return:

  • Contact our customer support team at +91 8595156779 or Jsrmetroudyog@gmail.com to initiate the return process.
  • Provide your order number and details about the item you wish to return.
  • Our support team will provide you with a return authorization and instructions on how to send back the item.

4. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  • We recommend using a trackable shipping method to ensure your return is received.

Refunds

1. Refund Process:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.

2. Partial Refunds:

  • Partial refunds may be granted for items that are not in their original condition, missing parts, or damaged due to customer handling.

3. Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us at https://jsrmetro.in

Exchanges

1. Defective or Damaged Items:

  • If you receive a defective or damaged item, please contact us immediately for a replacement or repair.
  • We will cover the cost of return shipping for defective or damaged items.

2. Exchanging Items:

  • If you need to exchange an item for a different size, color, or model, please follow the return process and place a new order for the desired item.

Cancellations

1. Order Cancellations:

  • You may cancel your order before it is shipped by contacting our customer support team.
  • If your order has already been shipped, you will need to follow the return process once you receive the item.

Contact Us

If you have any questions or need assistance with your return or refund, please do not hesitate to contact our support team:

Thank you for shopping with JSR Metro. We value your business and are committed to providing you with the best possible customer service.

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